Quality Assurance
The quality assurance of UTMDigital
QUALITY
What We Do
Approach
MS ISO 9001:2015 CICT
Introduction
The implementation of MS ISO 9001:2015 is led by the Department of Digital Strategy – DDS (known as Strategic Management Office before) since December 2017. The deployment of it has begun since 17 September 2018 and the scope involved is ICT Services to Improve Customer Satisfaction. There are six main processes and 22 Standard Operating Procedures (SOP) that make up this Quality Management System.
Award
Anugerah Teknologi Maklumat (ATM)
To recognize the Faculty/Division/Unit that have worked continuously to strengthen the widespread and innovative use of ICT in improving the effectiveness and quality of services to customers.
Digital Care
UTMDigital JB
Block D07
Department of Digital Services
Universiti Teknologi Malaysia
81310 UTM Johor Bahru
Johor Darul Takzim, Malaysia
Counter Operating Hours
Thurs: 8.30am – 3.00pm
Break Hours : 1.00pm – 2.00pm
Fri – Sat: Closed
Call (Digital Care)
(6) 07 533 2136
Email (Digital Care)
digitalcare@utm.my
UTMDigital KL
Department of Digital Services
Universiti Teknologi Malaysia
Jalan Sultan Yahya Petra
54100 Kuala Lumpur
Malaysia
Counter Operating Hours
Break Hours : 1.00pm – 2.00pm (Mon – Thurs)
12.15pm – 2.45pm (Fri)
Sat – Sun: Closed
Call (Digital Care KL)
(6) 03 4819 9990